Support Guidelines

Please read these support rules carefully. Violating them may result in a ban — from 1 day up to a permanent one! If you get banned, we strongly advise you not make purchases on our website — since you won’t be able to contact support and may lose access to your items. We’re generally friendly, but serious violations will definitely lead to a ban 🙂

● Insults in any form are not allowed.

● Profanity or inappropriate language is prohibited — even “just for emphasis.” This isn’t a marketplace.

● Flooding or spamming will result in a ban.

● Any kind of threats will lead to a permanent ban!

● Any attempt to deceive or cheat will result in a permanent ban.

● Repeatedly asking irrelevant or unreasonable questions may also lead to a ban. If you don’t understand something — that’s fine, but don’t waste the support team’s time.

● Just be polite — and everything will go smoothly 😉

Before you contact us, please keep in mind:

● A ticket will be closed automatically after 3 days of inactivity.

● Don’t spam — we’ll definitely reply, just not immediately. It’s better to post on the forum; you’ll get an answer there much faster.

● While waiting, please check the “Rules,” “Documentation,” and “FAQ” sections — they contain answers to about 90% of all questions.

● We’ve created detailed documentation so we don’t have to repeat the same things. If the answer exists there, you’ll still be asked to read it.

● If you don’t feel like reading manuals, you can contact our paid configuration specialists (applies to the AMXMODX plugin store).